PRIVACY POLICY
WHO WE ARE
Our website address is: https://www.collarbonelondon.com

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

CONTACT FORMS
All enquiries made via our ‘Contact us’ form will be forwarded to a secure email account for the Collarbone London team to respond to. No details will be shared and all enquires, once completed and dealt with will be deleted.

COOKIES
We do not hold Cookies on this site.

EMBEDDED CONTENT FROM OTHER WEBSITES
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

ANALYTICS
WHO WE SHARE YOUR DATA WITH
We do not share any date with any third party.

HOW LONG WE RETAIN YOUR DATA
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

WHAT RIGHTS YOU HAVE OVER YOUR DATA
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

ADDITIONAL INFORMATION
HOW WE PROTECT YOUR DATA
We securely store your data once you have requested an appointment of which we are obliged to keep for administrative, legal, or security purposes.

WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE
We aim to securely store your data that you provide us. If in the case of data breach, we will inform you of this via email to update you of this situation.

WHAT THIRD PARTIES WE RECEIVE DATA FROM
We do not work or receive any third party information/data, therefore rest assured your details will not be passed onto any other companies.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 3 June 2019. 

TERMS OF SERVICE
As our items are all made-to-order - on these items we do not offer a refund/exchange option. It is essential that when selecting from our extensive range of customizable options that you are totally satisfied with your own choice. We also take no responsibility for measurements not obtained directly by a Collarbone London authorized representative, partners or agents. If any errors are found as a result of measurements taken from a Collarbone London authorized representative, partner or agent. We will offer ONLY a full remake of the item with new measurements obtained at no extra cost.

We are more than happy to give assistance and guidance during the selection process to help you make your selection. However, we cannot be held accountable if you select the wrong design preferences of your item. We are totally committed to selling high-quality products and hope that you never find yourself in this position.

A remade commission based on an error in measurements will be processed ONLY when the item has been fully returned and reviewed to ensure the item is unused and unaltered following our internal checks conducted at QA before an item is shipped to you. Please ensure return of the item is done within 14 days of arrival.

Please contact us via our Contact page if you have any other queries.

Thanks,
Collarbone London Team